Customer experience & branch analytics
Multi-Branch Survey Master
QR-based multi-branch feedback platform with real-time ratings, comparisons and reporting.
A centralized feedback platform that gives each branch its own QR journey while management receives one real-time view of responses, ratings and branch performance.
Paper forms and disconnected survey links make it difficult to know where feedback came from, compare branches consistently or act on trends while they are relevant.
Each branch receives a unique QR and survey journey. Responses retain branch context and become available in a centralized dashboard for ratings, detailed logs and cross-branch comparison.
The parts of the project that do the actual work.
Branch-specific QR
Each location has a unique survey entry point.
Survey builder
Admins create and manage feedback forms.
Real-time analytics
Responses and ratings are visible without manual consolidation.
Branch comparison
Management compares response volume and satisfaction.
Response logs
Individual responses retain branch and timestamp context.
Secure administration
Role access and 2FA protect workflows.
Branch performance ranking
Locations can be compared using response volume and satisfaction signals from the same measurement model.
English + Arabic surveys
The same feedback workflow serves different customer demographics through EN/AR localization.
The product and engineering decisions behind the result.
Made branch identity part of the QR journey
The QR carries branch context so customers do not select the location manually.
Stored structured feedback data
Responses retain branch, survey, customer and rating relationships for reporting.
Centralized comparison logic
The same data model powers cross-branch comparison for consistent measurement.
Separated public and admin security
2FA and role controls protect privileged administration while surveys stay accessible.
From the first action to the outcome, the workflow stays connected.
Visit branch
The feedback journey begins at the physical location.
Scan QR
The branch QR opens the correct survey.
Submit response
Customer completes the survey in the selected language.
Dashboard updates
The response appears in centralized analytics.
Management acts
Teams compare branches and identify priorities.
Customer feedback becomes comparable branch intelligence instead of isolated survey responses.
Feedback becomes a repeatable measurement workflow instead of isolated comments, giving management faster access to branch-level satisfaction signals and patterns.
